Privacy Policy

Our website address is: https://solvida.co.uk.

At STG we take your data privacy very seriously. The personal information we ask you to provide and the personal information that we collect are treated with due care.

We only store personal information for as long as we have a reason to keep it. Our Privacy Policy is set out below for your information.

What personal data we collect and why we collect it

We collect personal data from users and site visitors. This may include personal data, such as name, email address, personal account preferences; transactional data, such as purchase information; and technical data, such as information about cookies. We do not collect or retain any sensitive personal data, such as data concerning health.

Personal data is not just created by your interactions with our site. Personal data is also generated from technical processes such as contact forms, comments, cookies, analytics, and third-party embeds.

By default, our site does not collect any personal data about visitors, and only collects the data shown on the User Profile screen from registered users. However, some of your plugins may collect personal data.

Comments

When visitors leave comments on our site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Generally, users and visitors cannot upload media files. However, if it were possible, uploaded files are not usually publicly accessible.

Contact forms

When you complete a contact form, we use your personal information to administer your account and offer products and services to you that you have requested.

From time to time we may contact you about our products and services as well as offer other content that may be of interest to you. This is on the proviso that you consent to us contacting you for this purpose. If you consent to allow STG to store and process the personal information, we then use it to furnish you with the content requested.

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Analytics

We use Google analytics to track who has visited our site, where they navigate to and other metrics. This enables us to provide more meaningful content and help our guests find information and services quickly. We also use this information for reporting purposes and trend analysis. This data retention policy is set to never expire as it provides us historical data across the lifespan of the website.

Who we share your data with

We share information about you in limited circumstances, and with appropriate safeguards on your privacy. These are spelled out below.

  • Subsidiaries and independent contractors:We may disclose information about you to our subsidiaries and independent contractors who need the information to help us provide our Services or process the information on our behalf. We require our subsidiaries and independent contractors to follow this Privacy Policy for any personal information that we share with them.
  • Third-party vendors:We may share information about you with third-party vendors who need the information to provide their services to us, or to provide their services to you or your site. This includes vendors that help us provide our Services to you (like Stripe, which powers WooCommerce Payments, payment providers that process your credit and debit card information, payment providers you use for your own e-commerce operations, fraud prevention services that allow us to analyse fraudulent payment transactions, cloud storage services, postal and email delivery services that help us stay in touch with you, customer chat and email support services that help us communicate with you, registrars, registries, data escrow services that allow us to provide domain registration services, those that assist us with our marketing efforts (e.g., by providing tools for identifying a specific marketing target group or improving our marketing campaigns, and by placing ads to market our services); those that help us understand and enhance our Services (like analytics providers); those that make tools to help us run our operations (like programs that help us with task management, scheduling, word processing, email and other communications, and collaboration among our teams); other third-party tools that help us manage operations; and companies that make products available on our websites (like the extensions on WooCommerce.com), who may need information about you in order to, for example, provide technical or other support services to you. We require vendors to agree to privacy commitments to share information with them.
  • Legal and regulatory requirements:We may disclose information about you in response to a police request, court order, or other governmental request.
  • To protect rights, property, and others:We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of STG, third parties, or the public at large. For example, if we believe that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency
  • Business transfers:In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that STG goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.
  • With your consent:We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties when you authorise us to do so, like when you connected your site to a social media service.
  • Aggregated or de-identified information:We may share information that has been aggregated or de-identified, so that it can no longer reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services or share a hashed version of your email address to facilitate customised ad campaigns on other platforms.
  • Published support requests:If you send us a request for assistance (for example, via a support email or one of our other feedback mechanisms), we reserve the right to publish that request to clarify or respond to your request, or to help us support other users.

We have a long-standing policy that we do not sell our users’ data. We aren’t a data broker, we don’t sell your personal information to data brokers, and we don’t sell your information to other companies that want to spam you with marketing emails.

Information Shared Publicly

Information that you choose to make public is disclosed publicly!

That means information like your public profile, posts, other content that you make public on your website, and your “Likes” and comments on other websites are all available to others.

Embedded content from other websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.  These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Contact information

If you have any specific privacy concerns please email info@solvida.co.uk highlighting the questions you have or information that you need clarity on.

Additional information

N/a

How we protect your data

In this section you should explain what measures you have taken to protect your users’ data. This could include technical measures such as encryption; security measures such as two-factor authentication; and measures such as staff training in data protection. If you have carried out a Privacy Impact Assessment, you can mention it here too.

Privacy policy changes

STG may change its privacy policies from time to time, although these changes are likely to be minor, visitors are encouraged to regularly visit this page to check for changes.

Change log

  • 8th July 2022 – Existing policy rewritten.